One of the top reasons why customers leave companies is because they don't feel appreciated. If you want to keep your customers happy be sure to avoid the phrases we suggest in this article and what to say instead.
Are your staff always late, and you're left wondering the real reason why? Read to find out some possible reasons and what you can do about it, to make sure your staff are on time all of the time.
Are you, or are your staff terrible at managing their time and constantly missing deadlines? Read the most common mistakes people make that lead to poor time management and how you can fix them and start being organised and punctual once and for all.
Are you aspiring to be one of the best employers in the UK but aren't sure how? Read the most common traits of those top employers and take some tips for your own workplace.
Google is one of the leaders in delivering the best employee experience in the world. So what can you learn from their management style to ensure the best results from your staff and for your business?
Employee turnover is expensive, timely and can impact performance and productivity. Read the number one reason that employees leave their job and what you can do to prevent it.
In order to provide the best customer service you should listen to, not only customer feedback but employee feedback as well. Once you link the two you have invaluable insights!
Read our five top tips to ensure that your staff are giving genuine, helpful service to your customers in the automotive industry. We tell you how to avoid the pushy salesman stereotype and build an excellent customer relationship.
Sometimes your front line staff can be sending non-verbal cues to customers that they aren't even aware of. Read these eight unusual body language tips to help your staff build better customer relationships and improve their likability.
According to a new Linkedin study, ASOS is now the most desirable company to work for in the UK. We wanted to know the pros and cons of working at some of the UK's most desirable companies and what we can learn from them. We took a look at Glassdoor and Indeed, and found the most common themes among the reviews.