Frontline Glossary

What is Change Management?

Change management involves preparing, supporting, and helping individuals, teams, and organisations adapt to change effectively. It is crucial for operations, impacting process optimisation, quality management, and organisational performance.

What is Financial Risk Management?

Financial risk management involves identifying, assessing, and mitigating financial risks to protect organisations from potential losses, ensuring operational stability and efficiency.

What is Operational Auditing?

Operational auditing is a systematic review process aimed at assessing the effectiveness and efficiency of an organisation’s operations. It provides insights into process optimisation, quality management, and organisational performance, essential for enhancing efficiency and aligning business processes with strategic goals.

What is Operational Budgeting?

Operational budgeting involves creating a detailed financial plan for day-to-day operations, crucial for efficient resource allocation and financial management.

What is Crisis Management Planning?

Crisis management planning is a strategic approach to prepare for unexpected events that could disrupt operations. It involves developing response plans to minimise impact and ensure business continuity.

What is Disaster Recovery Planning?

Disaster Recovery Planning (DRP) is a set of protocols ensuring quick resumption of critical functions after disruptions. Essential for business continuity, it minimises downtime and data loss, safeguarding operations and reputation.

What is Incident Management?

Incident management involves a structured process to handle disruptions in operations, ensuring minimal impact on service delivery and customer satisfaction. It is crucial for maintaining efficiency, optimising processes, and ensuring quality management.

What is Risk Assessment?

Risk assessment is the systematic process of identifying, evaluating, and prioritising risks in an operational context to ensure business continuity and safety.

What is Business Continuity Management?

Business Continuity Management (BCM) is a strategic framework enabling organisations to prepare for, respond to, and recover from disruptions. Essential for maintaining operational efficiency, BCM ensures resilience and continuity in business operations.

What is Operational Cost Reduction?

Operational cost reduction involves strategies to decrease expenses while maintaining quality, focusing on efficiency and productivity improvements.