People And Culture Observation

A practical hospitality observation to measure culture, coach behaviours, and prevent repeat concerns.
Hospitality operations involve multiple teams contributing to a single guest experience, often under time pressure. Failures typically occur at handovers, during peak periods, or when routines are rushed. Checklists should coordinate housekeeping, room readiness, FOH service preparation, safety checks, and shift transitions. The purpose is to surface issues before they become guest-visible and to align teams around the same operational expectations.

A practical hospitality observation to measure culture, coach behaviours, and prevent repeat concerns.

Daily checks for travel venues covering facility readiness, queues, cleanliness, equipment, and a short team huddle.

A practical store walk checklist for consistent standards, safer stores, and clear actions every visit.

A practical operational audit checklist with preparation, in-process checks, escalation criteria, and close-out actions.

Run consistent compliance audits with prep, checks, escalation criteria, and close-out actions.