Manager Mystery Visit Checklist

Run consistent mystery visits with clear checks, escalation triggers, and close-out actions managers can follow.
Travel and leisure environments are public-facing, operationally complex, and subject to frequent change. Checklists should support venue readiness, facility inspections, safety compliance, and contingency responses to weather, crowd levels, or technical issues. The checklist’s role is to stabilise day-to-day operations and provide clear actions when conditions change, rather than assuming a static operating environment.

Run consistent mystery visits with clear checks, escalation triggers, and close-out actions managers can follow.

A practical end of day lock-up checklist to secure the site and standardise close.

A practical promotional display checklist for consistent setup, pricing accuracy, replenishment, and clean handovers.

Audit customer experience consistently with preparation checks, in-process standards, escalation triggers, and close-out actions.

A practical incident command checklist for travel and leisure venue incidents and safe recovery steps.

Daily checks for travel venues covering facility readiness, queues, cleanliness, equipment, and a short team huddle.