Frontline Glossary

What is Kanban System?

The Kanban System is a visual workflow management method that enhances operational efficiency and process optimisation by visualising tasks and limiting work-in-progress.

What is Lean Manufacturing?

Lean manufacturing is an operational methodology aimed at minimizing waste and maximizing productivity. Discover its relevance to operations and how it enhances efficiency and quality management.

What is Gemba Walk?

Learn about Gemba Walk, an operational practice where managers visit the actual place of work to observe and understand processes, crucial for process optimisation and quality management.

What is 5 Whys Analysis?

5 Whys Analysis is a problem-solving method used to identify the root cause of issues by repeatedly asking 'why?' It is crucial for operational efficiency and quality management across industries.

What is Process Optimisation?

Process optimisation involves enhancing business processes to improve efficiency, effectiveness, and adaptability, directly impacting business efficiency and organisational performance.

What is Predictive Analytics?

Predictive analytics uses data and algorithms to forecast future outcomes, enhancing operational efficiency and decision-making in industries like manufacturing, retail, and healthcare.

What are customer-centric operations?

Customer-centric operations focus on aligning business processes with customer needs and preferences, enhancing efficiency, reducing waste, and improving satisfaction. Learn how this approach benefits industries from retail to financial services.

What are virtual reality workshops?

Virtual reality workshops are immersive sessions using VR technology to enhance learning and engagement. Discover their impact on internal communications and frontline teams.