Frontline Glossary

What is Digital Communication Overload?

Digital communication overload is the overwhelming volume of digital messages and information that employees receive, impacting productivity and engagement. Learn about its relevance to internal comms, examples, challenges, and best practices.

What is Task Prioritisation Framework?

A task prioritisation framework is a system used to categorise and address tasks based on their urgency and importance, crucial for effective internal communications.

What is Effective Messaging Cadence?

Effective messaging cadence involves the strategic planning and timing of communications to maximise understanding and engagement within an organisation.

What are task management communication tools?

Task management communication tools are digital platforms that facilitate the organisation, tracking, and completion of tasks with integrated communication features, enhancing team collaboration and efficiency.

What is Crisis Communication Framework?

A Crisis Communication Framework is a structured approach used to manage and communicate effectively during a crisis, ensuring timely, accurate, and transparent communication with stakeholders.

What is employee communication ecosystem?

An employee communication ecosystem is a dynamic network of tools and practices facilitating effective communication within an organisation, enhancing employee engagement and organisational culture.

What is Content Matrix?

A content matrix is a strategic tool for organising and managing content across channels, crucial for internal communications to deliver consistent messaging and engage employees effectively.

What are engagement metrics?

Engagement metrics are quantitative measures used to assess employee interaction with internal communications. They provide insights into the effectiveness of communication strategies and help enhance employee engagement and organisational culture.

What are communication protocols?

Communication protocols are guidelines that dictate how information is exchanged within an organisation, ensuring messages are conveyed accurately and efficiently.

What are transparent messaging practices?

Transparent messaging practices involve the open sharing of information within an organisation to foster trust and clarity. Learn how these practices impact internal communications and how they can be implemented effectively.