Frontline Glossary

What are remote communication strategies?

Remote communication strategies are methods organisations use to ensure effective communication among employees who are not in the same location, critical for maintaining engagement and a cohesive culture in remote work settings.

What is Reputation Management?

Reputation management involves influencing and controlling organisational perception through strategic communication. Learn its significance, best practices, and challenges.

What is Crisis Response Team?

A crisis response team is a specialised group within an organisation tasked with managing and responding to crises, ensuring effective communication and action.

What are crisis simulation exercises?

Crisis simulation exercises prepare organisations for potential crises by simulating real-world scenarios. They test crisis management plans and communication strategies, ensuring effective response during an actual crisis.

What is Crisis Management Plan?

A Crisis Management Plan is a structured approach detailing the processes an organisation should follow in the event of a crisis. It includes guidelines for decision-making and communication protocols to navigate crises effectively.

What are operational internal comms?

Operational internal comms keep employees informed, aligned, and efficient. Learn about best practices, challenges, and strategies to improve communication across different teams, including frontline workers.

What is internal comms vs employee engagement?

Internal comms and employee engagement are closely linked, but not the same. Learn how they interact, why they often sit together in organisations, and how to manage both effectively.

What is facilitating communications?

Facilitate communications in internal comms with strategies for clear, two-way communication that engages employees and supports organisational goals. Learn best practices and tools.

What are internal communications apps?

Internal communications apps provide mobile-friendly solutions for engaging both desk and frontline workers, helping organisations centralise updates and communication.

What are knowledge gaps?

Knowledge gaps are areas where there is a lack of information or understanding. Learn why they're important in internal comms and how to address them.