What is Service Delivery?
Service delivery involves providing services to customers, ensuring their needs and expectations are met. Learn about its operational significance, real-world examples, and how it impacts efficiency.
What are performance metrics?
Performance metrics are vital quantitative measures for assessing operational efficiency and effectiveness. Learn about their importance, best practices, and challenges in operations.
What is Workflow Automation?
Workflow automation uses technology to automate tasks and processes, enhancing operational efficiency. It is vital for reducing errors, improving consistency, and freeing up human resources for strategic activities.
What is Resource Allocation?
Resource allocation involves strategically distributing resources like manpower and materials across projects to optimise operational efficiency and performance.
What is Operational Risk Management?
Operational Risk Management involves identifying, assessing, and controlling risks within business processes to enhance efficiency and resilience. It is crucial for maintaining continuous operations and ensuring compliance across various industries.
What is Customer Experience?
Customer experience refers to the overall perception and satisfaction a customer has when interacting with a business's products, services, or brand. It is crucial for operations as it impacts business efficiency, customer loyalty, and organisational performance.
What is Inventory Control?
Inventory control is the systematic approach to managing and overseeing ordering, storage, and use of components used in production and finished products for sale. Essential for operational efficiency, it balances supply and demand while minimising costs.
What is Workplace Productivity?
Workplace productivity measures the efficiency and effectiveness of task completion in a work environment, impacting business efficiency, process optimisation, and quality management.
What are lean operations?
Lean operations is a systematic approach focused on eliminating waste to maximise customer value with fewer resources. Essential for improving efficiency and quality across industries.
What is Supply Chain Management?
Supply chain management (SCM) involves coordinating business functions within the supply chain to improve performance, focusing on the flow of goods and services. It's crucial for operational efficiency, quality management, and organisational performance.