Frontline Glossary

What is equity in internal comms?

Equity in Internal Comms ensures fair access to communication resources and opportunities, impacting employee engagement, communication strategies, and organisational culture.

What is Inclusive Language?

Inclusive language is the practice of using words and expressions that are free from bias and stereotypes, ensuring that all individuals feel respected and valued. It is crucial for enhancing employee engagement and building a positive organisational culture.

What is Bias Training?

Bias training helps individuals recognise and mitigate biases to foster inclusivity in the workplace. Discover its relevance to internal communications, best practices, and how it impacts frontline teams.

What is a Pre-Service Briefing?

A pre-service briefing is a structured meeting held before a service shift to equip frontline teams with up-to-date information, align on objectives, and address immediate concerns. It plays a crucial role in internal communications by fostering a consistent and informed workforce.

What is Cultural Competence?

Cultural competence is the ability to understand and interact with diverse cultures, essential for effective internal communications. Learn its significance, examples, best practices, and FAQs.

What are diversity metrics?

Diversity metrics are quantitative measures used to assess the diversity within an organisation, offering insights into the workforce's demographic composition. They are vital for shaping inclusive communication strategies and fostering an equitable organisational culture.

What is Executive Visibility?

Executive visibility refers to making company leaders accessible and visible to employees, fostering transparency and engagement. It enhances communication strategies and builds organisational culture.

What is Transparent Leadership?

Transparent leadership is a style where leaders openly share information, fostering trust and engagement. Explore its relevance, examples, and challenges in internal comms.

What is Leadership Storytelling?

Leadership storytelling uses narrative to communicate ideas, values, and visions in a relatable way, enhancing employee engagement and organisational culture.