Frontline Glossary

What are hybrid communication models?

Hybrid communication models blend traditional in-person methods with digital tools to facilitate effective interaction and information exchange within organisations, catering to both remote and on-site employees.

What is Digital Literacy?

Digital literacy is the ability to effectively use digital technologies, crucial for internal communications and employee engagement. Learn how to enhance digital literacy within your organisation.

What are remote communication strategies?

Remote communication strategies are methods organisations use to ensure effective communication among employees who are not in the same location, critical for maintaining engagement and a cohesive culture in remote work settings.

What is Reputation Management?

Reputation management involves influencing and controlling organisational perception through strategic communication. Learn its significance, best practices, and challenges.

What is Crisis Response Team?

A crisis response team is a specialised group within an organisation tasked with managing and responding to crises, ensuring effective communication and action.

What are crisis simulation exercises?

Crisis simulation exercises prepare organisations for potential crises by simulating real-world scenarios. They test crisis management plans and communication strategies, ensuring effective response during an actual crisis.

What is Crisis Management Plan?

A Crisis Management Plan is a structured approach detailing the processes an organisation should follow in the event of a crisis. It includes guidelines for decision-making and communication protocols to navigate crises effectively.

What are adaptive learning technologies?

Adaptive learning technologies personalise the learning experience using AI and data analytics, crucial for improving learner engagement and achieving better training outcomes in L&D.

What are personalised learning paths?

Personalised learning paths are customised educational journeys tailored to meet individual employee needs, enhancing engagement and skill acquisition. Learn how they benefit L&D strategies.

What is Learning Analytics?

Learning analytics involves analysing learner data to optimise educational outcomes, crucial for aligning training initiatives with organisational goals and improving learner engagement.