Frontline Glossary

What is Value Stream Mapping?

Value Stream Mapping (VSM) is a lean management technique used to analyse and improve the flow of materials and information required to bring a product or service to a customer. It enhances operational efficiency by identifying bottlenecks and waste.

What is Process Mapping?

Process mapping is a technique used to visually document and analyse processes, enhancing operational efficiency and performance by identifying and rectifying inefficiencies.

What is Workplace Ergonomics?

Workplace ergonomics involves designing work environments to fit employee needs, enhancing comfort and productivity. It reduces injury risks and improves workflow efficiency, playing a vital role in operational performance.

What is Operational Benchmarking?

Operational benchmarking is the process of comparing a company's operational performance and practices against those of industry leaders to identify areas for improvement. It plays a vital role in enhancing efficiency, quality management, and organisational performance.

What is Quality Assurance?

Quality Assurance (QA) involves systematic processes to ensure products or services meet specific standards. Discover its importance in operations, best practices, challenges, and how technology enhances QA.

What is Capacity Utilisation?

Capacity utilisation is a measure of how well an organisation uses its productive capacity. It is crucial for operational efficiency, cost management, and quality control.

What is Demand Forecasting?

Demand forecasting is the process of predicting future customer demand using historical data and market trends. It is vital for operational efficiency and resource allocation.

What is Supply Chain Visibility?

Supply chain visibility is the ability to track and monitor supply chain operations in real time, improving efficiency and customer satisfaction. Learn how it impacts operations and frontline teams.

What is Enterprise Resource Planning (ERP)?

Enterprise Resource Planning (ERP) is software that integrates business operations across departments, enhancing efficiency and decision-making. Discover its operational significance, benefits, challenges, and best practices in our comprehensive guide.

What is Six Sigma?

Six Sigma is a data-driven methodology aimed at improving business processes by reducing defects and variations. It focuses on process optimisation and quality management, impacting business efficiency and performance across various industries.