Frontline Glossary

What is Crisis Communication Framework?

A Crisis Communication Framework is a structured approach used to manage and communicate effectively during a crisis, ensuring timely, accurate, and transparent communication with stakeholders.

What is employee communication ecosystem?

An employee communication ecosystem is a dynamic network of tools and practices facilitating effective communication within an organisation, enhancing employee engagement and organisational culture.

What is Content Matrix?

A content matrix is a strategic tool for organising and managing content across channels, crucial for internal communications to deliver consistent messaging and engage employees effectively.

What are emotional intelligence assessments?

Emotional intelligence assessments evaluate an individual's ability to perceive, control, and evaluate emotions. In a learning & development context, these assessments help identify areas for improvement in emotional intelligence, impacting performance and workplace interactions.

What is Emotional Resilience Training?

Emotional resilience training helps individuals manage stress and adapt to change. Discover its significance in learning & development, explore real-world examples, and learn best practices for implementation.

What is Empathy in Leadership?

Empathy in leadership involves understanding and sharing the feelings of team members, crucial for fostering a supportive and inclusive L&D environment.

What is Social-Emotional Learning (SEL)?

Social-Emotional Learning (SEL) involves developing skills to understand and manage emotions, fostering a collaborative and empathetic work culture. It's crucial for effective workplace communication and is relevant to all employees, including remote and frontline teams.

What is Mindfulness in Learning?

Mindfulness in learning involves fostering a focused and present state of awareness during the learning process. Discover its importance in enhancing concentration, reducing stress, and improving learning outcomes.

What is Carbon Footprint of Learning?

The carbon footprint of learning encompasses the total greenhouse gas emissions from L&D activities, including travel and digital infrastructure. Learn how it impacts sustainability in organisations.

What is Bias Awareness in Learning Content?

Bias awareness in learning content involves recognising and addressing biases in educational materials to promote inclusivity. It's essential for fostering a diverse and equitable learning environment within organisations.