#1 Field Operations Platform
Field operations.
Without the guesswork.
Give your field engineering teams the knowledge and tools they need to deliver quality service and drive operational excellence across every site visit.
— Jody Myers, Head of Operations, Virgin Media O2
Field operations platform
Field equipment checks and safety audits
From daily equipment safety checks to comprehensive PPE audits and site-specific safety assessments across diverse field environments.
Our field operations platform includes comprehensive inspection tools for equipment verification, safety gear validation, work environment assessments, and emergency response readiness. Customisable checklists adapt to different industries and work environments while maintaining offline capability in remote locations.
Eliminate safety incidents with field-specific data tracking and automated compliance reporting across all your field operations.
Quality audits and performance reviews
Structure quality audits and performance assessments across your field engineering operations with comprehensive timeline tracking.
Track quality audit progress over time, work standard adherence, and performance compliance with standardised criteria. Monitor corrective actions for installation quality, service delivery standards, customer interaction protocols, and technical competency requirements.
Real-time visibility into quality audit timelines, performance metrics, and improvement tracking across your entire field organisation with historical analysis.
Installation and service protocols
Track installation progress, service delivery standards, and quality assurance with comprehensive reporting for field engineering projects.
Monitor project reports, quality compliance documentation, and service standard tracking. Get insights into procedure adherence, technical specifications, and customer satisfaction metrics. View latest project reports and completion status across your field operations.
Optimise project efficiency, reduce quality issues, and ensure customer satisfaction with comprehensive reporting that maintains high service standards.
Field team task management
Manage field engineering activities, project workflows, and service delivery tasks across residential, commercial, and industrial projects.
Track installation activities including project planning, quality checkpoints, customer communication, and technical documentation. Get structured workflows for project management, resource allocation, and individual engineer productivity.
Optimise field productivity, increase project completion rates, and improve service delivery with structured task management that helps field engineering teams excel in diverse environments.
Field operations performance analytics
Monitor project success rates, service quality, and field engineer performance across your operations with comprehensive performance analytics.
Track first-time fix rates, customer satisfaction scores, project completion metrics, and technical competency development. Analyse response times, equipment performance patterns, and field engineer productivity across telecoms, construction, HVAC, and maintenance operations.
Optimise field performance, reduce service incidents, and improve customer satisfaction with field-specific performance insights that drive operational excellence.
Emergency alerts & field team communications
Traditional communication methods fail during field operations — critical alerts get delayed, technical updates are missed, and field teams lack real-time operational intelligence.
Our field operations platform delivers instant emergency alerts, project status updates, technical bulletins, and customer communications directly to field engineers across your service territory. From equipment failures to specification changes, safety updates to customer requirements.
Keep your field engineering workforce safe, informed, and coordinated during routine operations, emergency responses, and complex project delivery.
Field engineer development & competency coaching
Search and access competency development resources across your field engineering teams with comprehensive technical certifications, safety training, and project performance improvement tools.
Our field operations platform provides searchable coaching resources for installation procedures, technical standards, customer service protocols, and safety requirements. Find and access competency development in project management, customer communication, and technical problem-solving.
Increase first-time fix rates, reduce project delays, and accelerate engineer development through searchable field-specific coaching programs.
Field knowledge management & technical resources
Access comprehensive technical training courses, installation procedures, and knowledge development programs designed specifically for field engineering teams.
Progressive learning paths covering installation procedures, technical standards, customer service protocols, and safety requirements. Track completion progress through interactive modules, equipment manuals, and certification requirements.
Ensure every field engineer has access to structured learning programs that build competency in technical knowledge, installation procedures, and customer service standards through progressive course development.
Field engineer training & technical certification
Ensure your field engineers understand and apply industry-specific technical standards through interactive training and competency verification. From installation procedures to customer service protocols and safety requirements.
Our field operations platform delivers targeted technical training with instant feedback and certification tracking. Engineers complete interactive modules covering project procedures, quality standards, customer interaction protocols, and safety requirements.
Protect your workforce, reduce project failures, and maintain service standards with engaging training that ensures engineers actually understand and retain critical technical knowledge.
Field team recognition & workforce motivation
Keep your field engineering workforce motivated and engaged with instant recognition and feedback tools integrated into daily operations.
Recognise outstanding project delivery, celebrate quality achievements, acknowledge technical problem-solving, and reward customer service excellence in real-time. From peer-to-peer recognition for safety performance to management appreciation for project success, create a positive field culture that drives operational excellence.
Boost team morale, reduce workforce turnover, and create an environment where your field engineers feel valued and motivated to deliver exceptional service quality.
Field operations platform with full-service support
Our field operations platform comes with comprehensive implementation services, from initial setup and technical training to custom integrations with your existing workforce management, asset tracking, and customer management systems. We work closely with your field operations teams to ensure seamless adoption across all territories and compliance with industry standards.
With dedicated field operations specialists, ongoing performance optimisation, and direct access to our technical experts, we’re committed to driving measurable improvements in project delivery and customer satisfaction.
Reduce first-day field engineer no-shows
Field engineer preboarding
Reduce first-day no-shows and improve new hire retention with structured field-specific pre-boarding. From site locations and safety equipment requirements to uniform specifications and first-day safety briefings. Set clear expectations about travel requirements and build confidence before new field engineers even start.
Accelerated field onboarding
Streamline new hire training with field-specific content, interactive safety modules, and technical competency tracking. New engineers get instant access to installation procedures, quality standards, customer service protocols, and safety requirements — reducing time-to-competency and improving job satisfaction.
Integrated field operations technology ecosystem
Our field operations platform seamlessly integrates with your existing technology infrastructure — workforce management systems, asset tracking platforms, customer relationship management, project management tools, and enterprise resource planning systems.
SSO capabilities, API integrations, and custom development ensure the platform works within your field technology ecosystem rather than replacing critical business systems. Real-time data synchronisation keeps all field operations systems aligned and your service delivery running smoothly.
Built for enterprise-grade reliability with 99.9%+ uptime and offline functionality for remote field work. Enterprise-grade security protects sensitive project data while maintaining compliance with industry standards and customer requirements.
Every field installationservice visitsite assessmentproject deliverymaintenance callequipment upgradecustomer interactionquality check becomes a moment to improve performance
Experience the complete field operations platform
