#1 Hospitality Operations Platform
Hospitality operations.
Without the guesswork.
Ocasta gives you and your hospitality team the knowledge and insight needed to deliver exceptional guest experiences in every moment.
— Jody Myers, Head of Operations, Virgin Media O2
Complete hospitality operations platform
Daily room checks and housekeeping standards
From morning room inspections to evening turn-down service checks, ensure consistent guest accommodation standards.
Our hospitality operations platform includes comprehensive room inspection tools, customisable housekeeping checklists, and automated reporting that works offline. Get real-time visibility into room readiness, cleanliness scores, and guest satisfaction across all floors and property areas.
Eliminate guesswork in housekeeping management with data-driven insights and automated compliance tracking.
Kitchen hygiene and food safety compliance
Maintain the highest standards of kitchen hygiene and food safety with systematic inspection and compliance tracking.
Use our hospitality operations platform to structure temperature checks, equipment cleaning schedules, and food storage audits. Digital documentation ensures HACCP compliance and provides audit trails for health and safety inspections.
Protect guest health, maintain regulatory compliance, and reduce food safety risks with comprehensive kitchen management that ensures consistent standards across all food service areas.
Front of house service standards and guest experience
Monitor and maintain exceptional front of house standards across reception, concierge, restaurant, and bar areas.
Our hospitality operations platform organises service quality checks by priority and guest impact, with automated reminders and progress tracking. Staff can see what needs immediate attention versus routine maintenance tasks.
Ensure consistent guest experiences, prevent service failures, and maintain hospitality standards with structured FOH management that keeps your property running at peak performance.
Event updates and shift communication
Traditional communication tools fail in fast-paced hospitality environments — messages get lost, updates are missed, and important information doesn’t reach front desk and service teams.
Our hospitality operations platform delivers targeted communications directly to the right teams at the right time. From event schedule changes to menu updates, VIP guest arrivals to maintenance alerts.
Keep your hospitality staff informed, engaged, and aligned with guest service objectives across every department and shift.
Guest service training and allergen protocols
Track training progress across your hospitality team with a timeline view of development activities. From initial guest service observations to follow-up coaching sessions and skill development milestones.
Our hospitality operations platform provides instant feedback tools, performance analytics, and personalised coaching recommendations to elevate your team’s guest service and upselling capabilities.
Improve guest satisfaction scores, enhance service quality, and boost revenue per guest through targeted hospitality training programs.
Hospitality knowledge management and service standards
Traditional learning management systems and corporate intranets weren’t designed for the dynamic needs of hospitality operations. They’re too slow, too complex, and disconnected from daily guest service activities.
Our hospitality operations platform integrates knowledge directly into your team’s workflow — instant access to service procedures, allergen information, guest preferences, and operational guidelines exactly when needed.
Every guest interaction becomes an opportunity to deliver exceptional hospitality with the right information at your team’s fingertips.
FOH engagement and upselling coaching
Hospitality teams can observe and evaluate front of house performance against established service standards, from guest interaction quality to upselling techniques and problem resolution.
Our hospitality operations platform provides instant feedback tools, performance analytics, and personalised coaching recommendations to elevate your team’s guest service and revenue generation capabilities.
Increase guest satisfaction scores, improve service consistency, and boost hospitality revenue through targeted development programs focused on guest engagement and upselling.
Interactive allergen and safety training
Ensure your hospitality staff understand and apply critical allergen protocols and safety procedures through interactive learning and knowledge testing. From food allergies and dietary requirements to emergency procedures and guest safety.
Our hospitality operations platform delivers targeted safety training with instant feedback and progress tracking. Staff complete interactive modules and demonstrate their understanding through knowledge assessments.
Protect guest health, reduce liability, and maintain regulatory compliance with engaging safety training that ensures staff actually understand and retain critical guest safety information.
Staff recognition and motivation
Keep your hospitality team motivated and engaged with instant recognition and feedback tools built into daily operations.
Recognise outstanding guest service, celebrate safety achievements, and acknowledge team contributions in real-time. From peer-to-peer shout-outs to management recognition, create a positive hospitality culture that drives performance.
Boost staff morale, reduce turnover, and create a hotel environment where your team feels valued and motivated to deliver exceptional guest experiences.
Hospitality operations platform with full-service support
Our hospitality operations platform comes with comprehensive implementation services, from initial setup and staff training to custom integrations with your existing hotel management systems. We work closely with your hospitality leadership team to ensure seamless adoption across all property locations.
With dedicated industry expertise, ongoing optimisation, and direct access to our development team, we’re committed to driving measurable improvements in your hospitality operations performance.
Fast-track onboarding for high-turnover hospitality roles
Hospitality staff preboarding
Reduce first-day no-shows and improve new hire retention with structured pre-boarding. From property location details and parking information to uniform requirements and first-day schedules. Set clear expectations and build excitement before new hospitality staff even start.
Accelerated hospitality onboarding
Streamline new hire training with role-specific content, interactive learning modules, and progress tracking. New hospitality staff get instant access to service standards, allergen information, and guest interaction training — reducing time-to-productivity and improving job satisfaction.
Integrated hospitality technology ecosystem
Our hospitality operations platform seamlessly integrates with your existing hotel technology stack — property management systems, booking platforms, point of sale, guest messaging, business intelligence dashboards, and more.
SSO capabilities, API integrations, and custom development ensure the platform works within your hospitality ecosystem rather than replacing it. Real-time data synchronisation keeps all systems aligned and your hospitality operations running smoothly.
Built for hospitality reliability with 99.9%+ uptime and offline functionality for critical property operations. Enterprise-grade security protects sensitive guest data while maintaining compliance with industry standards.
Every hospitality check-inroom serviceguest inquiryhousekeeping visitdining experienceguest interaction becomes a moment to deliver exceptional guest experiences
Experience the Complete Hospitality Operations Platform
