#1 Travel & Leisure Operations Platform
Travel & leisure operations.
Without the guesswork.
Ocasta gives you and your visitor experience team the knowledge and insight needed to deliver exceptional guest experiences.
— Jody Myers, Head of Operations, Virgin Media O2
Complete travel & leisure operations platform
Daily venue operations and readiness checks
From morning venue opening procedures to evening close routines and facility safety checks.
Our travel & leisure operations platform includes comprehensive inspection tools, customisable checklists, and automated reporting that works offline. Get real-time visibility into venue readiness, equipment status, and guest safety across all locations.
Eliminate guesswork in venue management with data-driven insights and automated compliance tracking.
Event announcements and disruption updates
Traditional communication tools fail in fast-paced visitor environments — messages get lost, updates are missed, and important information doesn’t reach guest-facing teams.
Our travel & leisure operations platform delivers targeted communications directly to the right teams at the right time. From weather alerts to activity changes, facility updates to special events.
Keep your visitor experience team informed, engaged, and aligned with guest service objectives across every venue location.
Guest service standards and brand experience
Traditional learning management systems and corporate intranets weren’t designed for the dynamic needs of visitor attractions. They’re too slow, too complex, and disconnected from daily guest service activities.
Our travel & leisure operations platform integrates knowledge directly into your team’s workflow — instant access to local information, service procedures, guest policies, and training materials exactly when needed.
Every guest interaction becomes an opportunity to deliver exceptional experiences with the right information at your visitor experience team’s fingertips.
Guest interactions and revenue opportunities
Track service quality and identify revenue opportunities across your visitor experience team with performance analytics and coaching insights.
Our travel & leisure operations platform provides instant feedback tools, guest satisfaction metrics, and personalised coaching recommendations to elevate your team’s guest service and revenue generation capabilities.
Improve guest satisfaction scores, enhance repeat bookings, and boost venue revenue performance through targeted development programs.
Seasonal staff preboarding and onboarding
Reduce first-day no-shows and improve retention for seasonal attraction workers with structured pre-boarding and accelerated onboarding.
From venue location details and parking information to uniform requirements and shift schedules. Set clear expectations and build excitement before new team members even start.
Streamline new hire training with role-specific content, interactive learning modules, and progress tracking. New attraction staff get instant access to guest service standards, local knowledge, and company culture training — reducing time-to-productivity and improving job satisfaction.
Staff recognition and team motivation
Keep your visitor experience team motivated and engaged with instant recognition and feedback tools built into daily operations.
Recognise outstanding guest service, celebrate safety achievements, and acknowledge team contributions in real-time. From peer-to-peer shout-outs to management recognition, create a positive venue culture that drives performance.
Boost staff morale, reduce turnover, and create a venue environment where your team feels valued and motivated to deliver exceptional guest experiences.
Guest safety and compliance training
Ensure your visitor experience team understand and apply safety protocols through interactive learning and knowledge testing. From water safety procedures to emergency protocols and guest protection requirements.
Our travel & leisure operations platform delivers targeted safety training with instant feedback and progress tracking. Staff complete interactive safety modules and demonstrate their understanding through knowledge assessments.
Protect your guests, reduce liability, and maintain regulatory compliance with engaging safety training that ensures staff actually understand and retain critical safety information.
Equipment and facility maintenance tracking
Keep your venue equipment and facilities running smoothly and safely with systematic task management for maintenance schedules and safety protocols.
Our travel & leisure operations platform organises facility maintenance by priority and urgency, with automated reminders and progress tracking. Staff can see what needs immediate attention versus scheduled maintenance tasks.
Reduce equipment downtime, prevent costly repairs, and ensure guest safety with structured maintenance task management that keeps your venue in top condition.
Travel & leisure operations platform with full-service support
Our travel & leisure operations platform comes with comprehensive implementation services, from initial setup and staff training to custom integrations with your existing venue systems. We work closely with your operations leadership team to ensure seamless adoption across all venue locations.
With dedicated industry expertise, ongoing optimisation, and direct access to our development team, we’re committed to driving measurable improvements in your guest experience and operational performance.
Integrated venue technology ecosystem
Our travel & leisure operations platform seamlessly integrates with your existing venue technology stack — booking systems, visitor management, payment processing, guest communication platforms, and more.
SSO capabilities, API integrations, and custom development ensure the platform works within your venue ecosystem rather than replacing it. Real-time data synchronisation keeps all systems aligned and your operations running smoothly.
Built for venue reliability with 99.9%+ uptime and offline functionality for critical attraction operations. Enterprise-grade security protects sensitive guest data while maintaining compliance with industry standards.
Every guest check-inactivity bookingsafety briefingvenue openingservice interactiondining experience becomes a moment to improve experience
Experience the Complete Travel & Leisure Operations Platform
Launching Viva Engage for frontline teams
