#1 Utilities Operations Platform
Utilities operations.
Without the guesswork.
Give your utilities teams the knowledge and tools they need to deliver safe, reliable energy, gas, and water services while driving customer growth.
— Jody Myers, Head of Operations, Virgin Media O2
Utilities operations platform
Utilities vehicle checks and safety audits
From daily vehicle safety checks to specialised PPE audits and hazardous environment assessments specific to utilities operations.
Our utilities operations platform includes comprehensive inspection tools for gas detection equipment, electrical safety gear, confined space entry protocols, and emergency response readiness. Customisable checklists ensure compliance with utilities safety regulations and work offline in remote locations.
Eliminate safety incidents with utilities-specific data tracking and automated regulatory compliance reporting.
Utilities compliance audits and performance reviews
Structure regulatory compliance audits and safety performance assessments across your utilities network operations with timeline tracking.
Track compliance audit progress over time, safety protocol adherence, and regulatory compliance with standardised criteria. Monitor corrective actions for gas safety violations, electrical work standards, water quality procedures, and emergency response protocols.
Real-time visibility into compliance audit timelines, safety incidents, and performance metrics across your entire service territory with historical tracking.
Smart meter installations and service protocols
Track installation progress, safety compliance, and quality standards with comprehensive reporting for smart meter deployments.
Monitor installation reports, safety compliance documentation, and quality standards tracking. Get insights into procedure adherence, safety requirements, and technical specifications. View latest installation reports and compliance status across your network.
Optimise installation efficiency, reduce safety incidents, and ensure regulatory compliance with comprehensive reporting that maintains high service standards.
Utilities sales team performance and customer acquisition
Manage sales activities, customer conversion processes, and revenue growth tasks across residential, commercial, and industrial segments.
Track sales activities including contract negotiations, customer acquisition campaigns, retention initiatives, and competitive positioning tasks. Get structured workflows for market opportunities, customer account management, and individual sales representative productivity.
Optimise sales productivity, increase customer acquisition rates, and drive revenue growth with structured task management that helps utilities sales teams win in competitive energy markets.
Utilities network performance analytics
Monitor network reliability, safety compliance, and service restoration performance across your utilities operations with comprehensive performance analytics.
Track first-time fix rates, safety incident frequencies, regulatory compliance scores, and customer satisfaction metrics. Analyse emergency response times, equipment failure patterns, and field engineer competency development across gas, electricity, and water services.
Optimise network reliability, reduce safety incidents, and ensure regulatory compliance with utilities-specific performance insights that drive operational excellence.
Emergency alerts & utilities team communications
Traditional communication methods fail during utilities operations — critical safety alerts get delayed, market updates are missed, and field teams lack real-time operational and commercial intelligence.
Our utilities operations platform delivers instant emergency alerts, network status updates, market intelligence, and customer communications directly to field engineers and sales teams in your service territory. From gas leak emergencies to tariff changes, regulatory updates to competitive positioning.
Keep your utilities workforce — both operations and sales teams — safe, informed, and coordinated during routine operations, emergency responses, and customer acquisition activities.
Utilities engineer development & competency coaching
Search and access competency development resources across your utilities engineering teams with comprehensive technical certifications, safety training, and field performance improvement tools.
Our utilities operations platform provides searchable coaching resources for gas safety procedures, electrical installation standards, water system maintenance, and emergency response protocols. Find and access competency development in regulatory compliance, customer communication, and technical problem-solving.
Increase first-time fix rates, reduce safety incidents, and accelerate engineer development through searchable utilities-specific coaching programs.
Utilities knowledge management & market intelligence
Manage knowledge updates, market intelligence tasks, and information distribution across your utilities operations with structured workflow management.
Organise regulatory safety protocol updates, technical procedure reviews, tariff information distribution, and market intelligence briefing tasks. Track knowledge distribution activities, procedure update tasks, and information sharing workflows across your utilities teams.
Ensure every team member has access to current regulatory knowledge, market intelligence, and technical procedures through structured knowledge management tasks and workflows.
Utilities regulatory compliance & safety certification
Ensure your utilities engineers understand and apply industry-specific safety regulations through interactive training and competency verification. From gas safety legislation to electrical installation standards and water system protocols.
Our utilities operations platform delivers targeted regulatory training with instant feedback and certification tracking. Engineers complete interactive safety modules covering confined space entry, electrical isolation procedures, gas emergency protocols, and regulatory compliance requirements.
Protect your workforce, reduce regulatory violations, and maintain utilities safety standards with engaging training that ensures engineers actually understand and retain critical regulatory knowledge.
Utilities sales training & market knowledge
Equip your utilities sales teams with the market knowledge and selling skills needed to compete effectively in deregulated energy markets. From tariff structures to renewable energy solutions and competitive positioning.
Our utilities operations platform integrates with your existing sales training systems while providing seamless access to energy market fundamentals, customer needs analysis, objection handling techniques, and regulatory requirements. Sales representatives can switch between training modules, CRM systems, and market intelligence tools.
Increase sales conversion rates, improve customer acquisition, and accelerate productivity with integrated training that ensures sales teams have the right tools and knowledge at their fingertips.
Utilities team recognition & workforce motivation
Keep your entire utilities workforce — engineers and sales teams — motivated and engaged with instant recognition and feedback tools integrated into daily operations.
Recognise outstanding safety performance, celebrate sales achievements, acknowledge technical problem-solving, and reward customer acquisition successes in real-time. From peer-to-peer recognition for safety compliance to management appreciation for revenue growth, create a positive utilities culture that drives both operational excellence and commercial success.
Boost team morale, reduce workforce turnover, and create an environment where your utilities teams feel valued and motivated to deliver safe, reliable services while driving customer growth.
Utilities operations platform with full-service support
Our utilities operations platform comes with comprehensive implementation services, from initial setup and safety training to custom integrations with your existing SCADA, GIS, and workforce management systems. We work closely with your network operations teams to ensure seamless adoption across all utilities territories and compliance with industry regulations.
With dedicated utilities specialists, ongoing safety optimisation, and direct access to our regulatory compliance experts, we’re committed to driving measurable improvements in network reliability and safety performance.
Reduce first-day utilities engineer no-shows
Utilities engineer preboarding
Reduce first-day no-shows and improve new hire retention with structured utilities-specific pre-boarding. From depot location details and safety equipment requirements to uniform specifications and first-day safety briefings. Set clear expectations about lone working protocols and build confidence before new utilities engineers even start.
Accelerated utilities onboarding
Streamline new hire training with utilities-specific content, interactive safety modules, and regulatory compliance tracking. New engineers get instant access to gas safety protocols, electrical procedures, water system knowledge, and emergency response training — reducing time-to-competency and improving job satisfaction.
Integrated utilities network technology ecosystem
Our utilities operations platform seamlessly integrates with your existing network infrastructure — SCADA systems, GIS platforms, asset management databases, customer information systems, smart meter networks, and regulatory reporting systems.
SSO capabilities, API integrations, and custom development ensure the platform works within your utilities technology ecosystem rather than replacing critical infrastructure systems. Real-time data synchronisation keeps all network operations systems aligned and your utilities services running reliably.
Built for utilities-grade reliability with 99.9%+ uptime and offline functionality for critical emergency response. Enterprise-grade security protects sensitive network data while maintaining compliance with utilities industry standards and regulatory requirements.
Every utilities installationservice visitsafety checkcustomer meetingsales callmeter readingemergency responsecontract renewal becomes a moment to improve performance
Experience the Utilities Operations Platform
