Travel Venue Daily Operations Checklist
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About this daily operations checklist
This travel venue daily operations checklist keeps the day stable before the crowds arrive. It covers the practical basics that prevent guest-impacting failures: facility readiness, queue and capacity controls, cleanliness hotspots, and plant and equipment checks. It also includes a short team huddle section, so everyone knows what’s changing, what matters, and what to do when things go off-plan.
If your venue only finds problems when the queue is already building, you are forced into guesswork. This checklist gives teams a consistent way to spot risk early, act fast, and hand over clearly across shifts.
What this checklist covers
- Safety and facility readiness (exits, hazards, toilets, waste)
- Queue, capacity and guest flow controls (barriers, signage, triggers, accessible routes)
- Cleanliness hotspots that shape guest perception in seconds
- Plant and equipment readiness (entry systems, radios, critical kit)
- Team huddle and service recovery plan (peaks, risks, escalation, ownership)
- Issues, actions and sign-off to create accountability
How to use it without slowing the team down
Keep it short, consistent, and tied to action:
- Run it at the same time each shift (or before your known peak) so issues surface early.
- Assign one owner per area to avoid duplicated checks and missed gaps.
- Use triggers, not opinions for queues and capacity. When the threshold is hit, the action is automatic.
- Record what you fixed now, then assign owners for anything that needs follow-up.
Why it works for travel and leisure venues
Travel and leisure operations fail in predictable places: handovers, peak arrivals, and “small” issues that become big under pressure (toilet outages, confusing queue routes, entry system problems, overflowing bins). This checklist focuses on the high-impact checks that protect the guest experience and give managers real visibility across shifts.
Make it measurable in Ocasta
In Ocasta, teams complete this checklist on mobile, capture issues in the moment, and create a consistent record across sites and shifts. That means fewer assumptions, clearer ownership, and a live view of where risk is building — before it hits the guest experience.
Disclaimer: This checklist is for general guidance only and does not constitute legal, regulatory, health and safety, or professional advice. You are responsible for ensuring compliance with applicable laws, standards, and internal policies.
Included questions
Here's what's included in this daily operations checklist:
Shift details and accountability (5)
Capture the basics so you can spot patterns across shifts, zones, and days.
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Text
Date (DD/MM/YYYY)
Use the local venue date.
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Dropdown
Shift time block
Pick the closest match for reporting consistency.
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Dropdown
Area covered
Focus the checklist on the area you’re responsible for today.
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Person
Duty manager
Who is accountable for decisions and escalation this shift?
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Person
Checklist completed by
So follow-ups go to the right person.
Safety and facility readiness (7)
Prevent the guest-impacting failures that show up at the worst possible time.
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Yes/No
Emergency exits are clear, unlocked (where required), and correctly signed
Check routes, doors, and any temporary barriers.
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Yes/No
First aid kit(s) and AED are present, accessible, and in-date
Confirm locations are known and not blocked by stock or equipment.
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Yes/No
Spill response and hazard controls are ready
Wet floor signs, cleaning kit, and a clear escalation route.
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Yes/No
Trip hazards checked and removed (cables, mats, uneven flooring)
Pay attention to entrances, queue lines, and high-footfall pinch points.
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Yes/No
Lighting is working in guest areas and key back-of-house routes
Replace or report outages before peak periods.
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Yes/No
Toilets are functional, clean, and stocked
Include soap, paper, bins, and baby change areas where relevant.
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Yes/No
Waste bins are present, lined, and not overflowing
Check hotspots: entrances, food areas, and queue exits.
Queue, capacity and guest flow controls (6)
Keep throughput predictable and reduce friction before it turns into complaints.
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Yes/No
Capacity limits and triggers are confirmed for today
Know the thresholds and who authorises any changes.
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Yes/No
Queue barriers, signage, and route markers are in place and correct
Check for missing signs, confusing directions, or unsafe pinch points.
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Yes/No
Accessible routes and priority access processes are clear and working
Confirm any equipment (ramps, gates) is usable and staff know the process.
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Dropdown
Expected peak period today
Use this to plan staffing, queue management, and cleaning cycles.
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Number
Current longest queue time (minutes)
If you don’t measure, you end up guessing. Use your standard method.
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Yes/No
Queue-time action trigger is set and understood
Example: at X minutes, open an extra point, deploy a host, or pause entry.
Cleanliness hotspots and presentation (5)
Focus on the areas guests judge in seconds — especially during peaks.
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Yes/No
Entrance area is clean, tidy, and presentable
Glass, floors, bins, signage, and any touchpoints.
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Yes/No
High-touch points have been cleaned on schedule
Handrails, counters, card terminals, gates, and shared equipment.
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Yes/No
Food areas are clean and ready (tables, condiments, tray return, bins)
If you have a rush coming, do this before it starts.
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Yes/No
Toilet hotspot check completed (smell, floors, consumables, bins)
If you only do one cleanliness check, make it this one.
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Yes/No
External areas have had a litter pick (car parks, paths, smoking areas)
Prioritise guest arrival routes and queue overspill areas.
Plant and equipment readiness (5)
Basic checks that prevent downtime, closures, and last-minute scrambles.
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Yes/No
Critical equipment is powered on and tested
Include gates, scanners, radios, and any guest-facing systems.
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Dropdown
Ticketing / entry system status
If it’s not green, capture the workaround and escalation now — not at the queue.
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Yes/No
Radio comms checked (battery, channel, coverage)
Confirm who monitors escalation channels.
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Yes/No
Temperature and ventilation are acceptable in guest areas
Note any zones that need monitoring during peak footfall.
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Yes/No
Water points are functional (fountains, taps, refill stations where applicable)
Check for leaks, low pressure, or blocked drainage.
Team huddle and service recovery plan (5)
A short huddle stops guesswork and keeps the whole team aligned on what matters today.
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Yes/No
Team huddle completed before peak activity
Aim for 5–10 minutes: clear, practical, and action-focused.
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Text
Today’s top three operational risks
Example: weather change, coach arrivals, system instability, staffing gaps.
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Yes/No
Service recovery triggers and actions are agreed
Example: queue exceeds X minutes, attraction downtime, complaint spike, toilet failure.
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Person
Service recovery lead for this shift
One named person to coordinate decisions and updates.
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Yes/No
Escalation route confirmed (who, how, and expected response time)
Make escalation easy under pressure.
Issues, actions and sign-off (4)
Turn issues into actions while you’re still in the moment.
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Text
Issues found (summary)
What would impact guests today if left unresolved?
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Text
Immediate actions taken
Record what you fixed now, not what you intend to fix later.
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Person
Follow-up owner
Who will close out remaining actions?
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Signature
Sign-off
Confirms this shift’s daily operations checks are complete.