In this five-minute catch-up with Alamsher, we explore his fictional dinner guests to his dream superpowers š¦øš½āāļø. From his favourite TV shows to his love-hate relationship with chocolate-flavoured treats š«. If you could have dinner with any fictional character, whoā¦
As 2023 comes to a close, itās the perfect time to look back at the achievements the Ocasta team has made over the year. In the past 12 months, weāve continued our mission of amplifying the performance of frontline teamsā¦
In June 2023, we took our incredible remote team away to Alton Towers, the action-packed theme park in Staffordshire. We traded our laptops for rollercoasters & enjoyed some adrenaline-fueled funš¢. Because our team works from home and rarely gets toā¦
Your customer service standards are too LOW š Hold on tight, because customers are revving up their expectations like never before! A whoppingĀ 56%Ā of consumers now demand higher standards from customer service and sales teams compared to just one year ago.ā¦
š Today, most customer-facing teams are overwhelmed and overworked and, as a result, theyāre underperforming. With 93% of customers more likely to make repeat purchases with companies who offer excellent customer service, it means youāre leaving money on the table ifā¦
Motivating customer-facing teams is crucial for success, but certain mistakes can destroy motivation. This week we’re delving into common factors that disengage your team and what you can do to avoid them. Mistake #1: Not personalising your learning and commsā¦
Stop writing long-winded content that no one wants to read š“ Great training content is targeted and concise because no employee wants to read long-winded content that waffles on and has no real meaning to them. Discover how to cutā¦
Jim shares the best holiday heās ever been on āļø, his favourite tv show and what animal he would be in another life. He chats about his love of travelling š and what he misses from his childhood. Whatās theā¦
Callan shares an unusual fact about himself and why you wonāt find him hanging out at theme parks. He tells us which celebrity he wouldnāt mind being stuck in a lift with and where you can find him at theā¦
Mariya tells us what makes her the happiest, what makes her stressed and why she canāt watch TV anymore šŗ. She shares her favourite time of the year, her favourite sweet food and what personality trait she finds a littleā¦