In this five-minute catch-up with Alamsher, we explore his fictional dinner guests to his dream superpowers 🦸🏽♂️. From his favourite TV shows to his love-hate relationship with chocolate-flavoured treats 🍫. If you could have dinner with any fictional character, who…
As 2023 comes to a close, it’s the perfect time to look back at the achievements the Ocasta team has made over the year. In the past 12 months, we’ve continued our mission of amplifying the performance of frontline teams…
In June 2023, we took our incredible remote team away to Alton Towers, the action-packed theme park in Staffordshire. We traded our laptops for rollercoasters & enjoyed some adrenaline-fueled fun🎢. Because our team works from home and rarely gets to…
Your customer service standards are too LOW 👎 Hold on tight, because customers are revving up their expectations like never before! A whopping 56% of consumers now demand higher standards from customer service and sales teams compared to just one year ago.…
🚀 Today, most customer-facing teams are overwhelmed and overworked and, as a result, they’re underperforming. With 93% of customers more likely to make repeat purchases with companies who offer excellent customer service, it means you’re leaving money on the table if…
Motivating customer-facing teams is crucial for success, but certain mistakes can destroy motivation. This week we’re delving into common factors that disengage your team and what you can do to avoid them. Mistake #1: Not personalising your learning and comms…
Stop writing long-winded content that no one wants to read 😴 Great training content is targeted and concise because no employee wants to read long-winded content that waffles on and has no real meaning to them. Discover how to cut…
Jim shares the best holiday he’s ever been on ✈️, his favourite tv show and what animal he would be in another life. He chats about his love of travelling 🌍 and what he misses from his childhood. What’s the…
Callan shares an unusual fact about himself and why you won’t find him hanging out at theme parks. He tells us which celebrity he wouldn’t mind being stuck in a lift with and where you can find him at the…
Mariya tells us what makes her the happiest, what makes her stressed and why she can’t watch TV anymore 📺. She shares her favourite time of the year, her favourite sweet food and what personality trait she finds a little…