#1 reason your customers are unsatisfied with your service

Your customer service standards are too LOW 👎

Hold on tight, because customers are revving up their expectations like never before! A whopping 56% of consumers now demand higher standards from customer service and sales teams compared to just one year ago.

With U.S. businesses losing a jaw-dropping $62 billion each year due to lacklustre customer experiences.

Ready to steer your business to success? Buckle up and discover how to elevate your standards and keep your customers grinning from ear to ear! 🚀🛍️😄

Review your frontline team’s performance to 10x customer satisfaction 💪

Boosting your frontline teams' performance is the secret sauce to customer satisfaction and you can do it easily with employee performance reviews! 

These reviews reinforce behaviours that influence positive customer interactions and help identify and address negative habits that might be making your customers miserable.

Discover real examples used by our clients where you'll discover what to include, how to gather game-changing insights, and how to supercharge your training initiatives for unstoppable growth!

“Customer service is the new marketing, it’s what differentiates one business from another.” Jay Baer 

Why do most employee communication platforms fail miserably? 😓

You’ve deployed a new and exciting internal comms platform in your business and it’s still doing nothing to engage your staff. 

Sound familiar? 

That’s because most comms platforms are glorified social networks. Rather than cutting through the noise to reach employees with information they need to know in the moment, they create more disruption. They distract employees, giving them another platform to waste their time on or avoid 😩. 

Ocasta Engage boasts a 98% engagement rate with 94% of comms being read. How? Because we use advanced psychological triggers to keep your frontline employees engaged and up to date.