How to improve employee engagement on Viva Engage and Yammer for frontline teams “How can I improve employee engagement on Viva Engage and Yammer?” is one of the most common questions we hear from retail, hospitality, and field operations leaders.…
‘Confusing’, ‘difficult’ to use and ‘frustrating’ are words we often hear when it comes to engagement tools. But not when it comes to Ocasta. Between us, we knew we had the easiest training, comms and recognition platform for customer-facing teams…
Download Your Workplace Engagement Checklist [ { “type”: “highlight”, “id”: “f778ac1a-430a-4ef0-ba00-020abef5163e”, “shape”: “underline”, “isFront”: false, “isAnimationEnabled”: false, “animation”: “draw”, “duration”: 0.5, “direction”: “right”, “color”: { “type”: “THEME_COLOR” }, “thickness”: { “unit”: “em”, “value”: 0.25 }, “linecap”: “square” } ] “How…
In today’s competitive retail industry, effective communication plays a pivotal role in achieving organisational success. However, the sheer volume of information circulating within retail organisations can often lead to information overload, hampering productivity and decision-making. Optimising communication channels and adopting…
When it comes to customer-facing teams in any organisation, effective internal communications and training play a crucial role in delivering exceptional customer experiences. Among the key factors that contribute to success, predictability stands out as a powerful tool. Read on…
In the fast-paced world of retail, effective communication and training are paramount to keeping employees engaged and motivated. However, with busy schedules and information overload, it’s essential to deliver messages that are short, punchy, and to the point. In this…
The internal calendar gives everyone a clear view of all upcoming events.
Motivating customer-facing teams is crucial for success, but certain mistakes can destroy motivation. This week we’re delving into common factors that disengage your team and what you can do to avoid them. Mistake #1: Not personalising your learning and comms…
Stop writing long-winded content that no one wants to read 😴 Great training content is targeted and concise because no employee wants to read long-winded content that waffles on and has no real meaning to them. Discover how to cut…
Are you tirelessly publishing learning content for your customer-facing teams, only to find that they never put their learning into action? Are you becoming frustrated by their lack of commitment, and you aren’t sure what steps to take next? It…