When you manage a customer-facing team, good communication and collaboration should always be at the top of your agenda. It’s essential to ensure efficiency, productivity and, ultimately, success because, without solid communication and engagement tactics, your business can quite literally…
Are you frustrated with the time-consuming process of assessing your sales team’s knowledge on essential topics, such as compliance, product information, or company policies? Have you found it takes too long to create content on the LMS, or does no…
If engagement rates for your training initiatives are low, it’s a good time to ask your employees what they think Are you tired of seeing your engagement scores decline every month, and you’re not entirely sure what the issue is?…
As you know, internal communications are much more than posting random company updates. They’ve got to support your company’s overarching objectives, build relationships amongst your team and drive engagement. Yet those are all easier said than done. Trying to get…
If you’re not effectively training your new B2C sales employees, you’re setting yourself up for failure. Why? Because you’re not giving them the jumpstart to sell with the conviction and confidence they need to convert people into paying customers. You’ll…
Mistake 1: Not aligning your comms and sales efforts After years of experience working with customer-facing brands, one thing has always been clear. An effective comms strategy is essential to keep your sales team updated, informed and on track. Without…
Retail observations are vital for business success. They make it easy to keep sales associates on track with your overarching sales and customer experience goals whilst allowing you to easily see the mistakes holding them back from achieving sales success. …
This month we’re looking at the importance of brand standards and how they massively affect your conversion rates. Here’s a roundup of articles published in our latest newsletter to help you improve your standards to increase sales. Store visits: Get…
We’ve been awarded silver for the Learning Impact Award at the 2023 Learning Awards for our entry with Victoria’s Secret. The Learning Impact Award is presented to a company that has created a learning programme that has produced tangible business…
See how you can improve know-how in your frontline teams with test mode.