L&D Managers for customer-facing teams: Avoid these damaging pitfalls in your training
Stop writing long-winded content that no one wants to read š“
Great training content is targeted and concise because no employee wants to read long-winded content that waffles on and has no real meaning to them.
Discover how to cut the nonsense in your training materials and get straight to the points that matter.
Improve engagement and achieve better results.
Not providing ājust in time learningā for your customer-facing teams š
The most effective learning strategies offer employees a training programme that can help them in every situation.
Your core training initiative might be something they do outside of work hours or when they have some downtime, but you should also give them access to learning materials which they can use āin the momentā when serving customers.
Discover why ājust-in-time learningā is your secret weapon to success.
Are you tirelessly publishing learning content for your customer-facing teams, only to find that they never put their learning into action?
Are you becoming frustrated by their lack of commitment, and you're unsure what steps to take next?
It sounds like your business is suffering from the dreaded ālearning-doing gapā.
Discover how to minimise the gap in your business.
"Information is a source of learning. But unless it is organized, processed, and available to the right people in a format for decision making, it is a burden, not a benefit.ā - C. William Pollard
š« Have you ever felt burned by complicated employee training software?
Perhaps you spent hours trying to navigate a confusing user interface, struggled to find the right settings to configure the software to your needs or waited days to get a response from the customer support team.
The team at Ocasta know these issues all too well, which is why we created a seamless engagement and training platform. G2; the software review site has voted Ocasta Engage as one of the easiest platforms to set up and the easiest to do business with.
