Ben Collier

Discover your problems BEFORE they are problems! We tell you the key process factors you should address that could be deteriorating your business performance and revenue.

Sometimes you need a little help getting January sale items to fly off the shelf. We give you 12 unusual methods which are sure to guarantee a boost in purchases.

How can you make your customer's shopping experience a more enjoyable one? We tell you some of the top reasons customers get annoyed by Christmas shopping, we know some are inevitable but you can help ease their pain points with our top tips.

When trying to dig to the bottom of issues at work do you find it hard getting your employees to tell you the whole truth? Discover how using presumptive statements can help you to get your employees to be more honest.

You may think you are doing everything right, but we unveil the six things you might be doing that you think your employees love but they actually secretly hate. Find out what those things are here.

Staying compliant can be tricky and feel like a never-ending task especially if you are running a large business. We tell you the biggest and most common compliance mistakes to avoid!

Complying with health and safety legislation can be difficult if you run a large business. We tell you how you can provide a safe workplace for your staff, identify and control hazards, train and supervise your staff and keep them informed of health and safety processes.

Find out the phrases you should NEVER say to your employees, which are sure to demotivate and disengage them for good!

As the saying goes, treat your employees how you would treat your customers. Employees who feel valued and appreciated are naturally better at customer service, which is why you need to create a meaningful workplace culture for them, read this article to find out how!