Ben Collier

In order to provide the best customer service you should listen to, not only customer feedback but employee feedback as well. Once you link the two you have invaluable insights!

Read our five top tips to ensure that your staff are giving genuine, helpful service to your customers in the automotive industry. We tell you how to avoid the pushy salesman stereotype and build an excellent customer relationship.

Sometimes your front line staff can be sending non-verbal cues to customers that they aren't even aware of. Read these eight unusual body language tips to help your staff build better customer relationships and improve their likability.

According to a new Linkedin study, ASOS is now the most desirable company to work for in the UK. We wanted to know the pros and cons of working at some of the UK's most desirable companies and what we can learn from them. We took a look at Glassdoor and Indeed, and found the most common themes among the reviews.

The on-boarding process is more important than you think, it can make or break your new starter and give a lasting impression of you that your staff won't ever forget. Make sure yours is the best it can be with our top tips and wow every single one of your new starters.

We have received yet another honourable mention for our contribution to employee communications for Ragan’s 2017 Employee Communications Awards.

Your employees don't want to learn and it's costing you the success of your business...does this sound familiar? If so, read why they hate learning and what you can do to change this.

Emails are old news and just simply not very effective for internal communications. Read our eight reasons why they are hindering your success with engagement and what we can do to help!

If you don't know how engaging your internal communications are, how are you supposed to create compelling content? Read how OcastaOcastacan help you to see the true engagement of your content and improve it for the future.