If your customer's experience with your business is always a rollercoaster of good and bad service, then chances are that they will only remember the negative experiences. We explain why, how to avoid this and how you can provide consistently good service.
Are you guilty of using cheesy quotes in the workplace? Well, you are not alone. We give you 10 of the cheesiest quotes and who would be most likely to say them!
You are trying your hardest to boost staff motivation but nothing seems to be working, what's going on? We give you seven of the worst ways to motivate your staff and how you can fix them.
We give you eight workplace New Year's resolutions to kick start your 2018 and make sure your year at work is the best one yet.
Unhappy customers are the scary words which no business wants to hear. We give you some spooky facts which are sure to give you the creeps, but the treat of this trick is to tell you how to fix them.
Over 30% of employees look for a new job in the new year. Make sure it's not your employees! Read our tips for maximum engagement and retention in the new year.
Christmas parties are great for employee engagement, giving everyone a chance to interact outside of the work environment. Everyone relaxes and forms better relationships but we guarantee you'll encounter one of these characters at yours... which one are you?
Ocasta (our award-winning employee engagement tool) and Virgin Media have scooped yet another award at the 2017 TJ Awards.
With Christmas just around the corner, your employees are probably more interested in their present buying and festive decorating than they are working. We give you tips to keep staff engaged in the build-up to Christmas.
We tell you the six types of Christmas shoppers you must always be prepared for and how you can help make their life easier whilst maximising sales!