Ben Collier

Rude staff are one of the top annoyances for customers, we tell you why your staff may have a bad attitude and what you can do to change this.

Do you ever wonder why some people seem so much more motivated to work than others? Well wonder no more, we tell you 10 secrets of people that love going to work and how you can adopt them for yourself.

We showcased our multi-award winning employee engagement, learning and operations app called Ocasta to BMW for their 2018 Innovation Lab.

We give you six reasons why February is a great month for employee engagement. You will love these tips and your employees will love them too.

Your customers and employees are more similar than you think. Read the 10 things that they both look for in a business and how this can help you improve your staff's employee experience.

There are many big differences between desk and non-desk workers, we tell you five important ones to know for your communications strategy. Read how you can effectively engage both workers!

It can be hard for brands to engage and educate promotional staff, but luckily we have tips for you to fix these common problems.

If your customer's experience with your business is always a rollercoaster of good and bad service, then chances are that they will only remember the negative experiences. We explain why, how to avoid this and how you can provide consistently good service.

Are you guilty of using cheesy quotes in the workplace? Well, you are not alone. We give you 10 of the cheesiest quotes and who would be most likely to say them!

You are trying your hardest to boost staff motivation but nothing seems to be working, what's going on? We give you seven of the worst ways to motivate your staff and how you can fix them.