Ben Collier

To improve standards, store presentation, profits and customer experience, it is essential that you have a successful checklist. We give you the good and the bad of the workplace checklist.

Sometimes poor employee engagement is down to poor management. The frustration, stress and unhappiness of dealing with bad management can result in poor engagement. Read on to see if you notice any of these eight habits!

The start of Autumn can shift attitudes and lower workplace morale. We give you the ultimate guide to ensure you avoid the post-summer slump at work.

The top 5 customer service factors to consider in the restaurant industry. Read how you can make people come for the food but come back again for the service.

We have been shortlisted in two categories for theOcastaAwards!

Creating a great organisational culture is not so different from the art of baking. Ingredients, flavour and refining the recipe are all the elements you should consider.

Discover more about our medical pathways web app and how we helped Médecins Sans Frontières (MSF).

CIPD chats to the Vice President at Liberty global, who transformed Virgin media’s L&D strategy using Albert, created by Ocasta Extend. The results are pretty impressive.

The prestigious Training Journal Awards announced their 2017 shortlist today, and we are finalists in two categories!

Everyone wants an authentic brand, but not so many brands seem to have it. It may sound simple but the key to building a truly likeable business is through employee education and training. We tell you the frustrations of your customers and why these problems occur.