AI in store operations: what to automate, what to support and what to keep human
A practical framework for using AI in physical stores without losing the judgement, empathy and confidence customers still come in for.
Category Learning
SBI feedback model for frontline teams
If you work in L&D, People, or operations, you’ve probably seen this pattern a hundred times: managers give well-meaning labels (“be more confident”, “be more customer-focused”, “be more proactive”) and hope the label turns into behaviour.
What’s a ‘Whisper Course’ and why is Google using it to boost employee learning?
According to Google’s blog they were looking for a way to teach thousands of Googlers about team culture. They needed a solution that would make learning stick and one that would encourage employees to put their learning into action. Microlearning…
Best learning management systems for frontline employees
Frontline employees struggle more than anyone else to find time for learning so make it easy for them. Discover our list of the best learning management systems for frontline employees in 2025.
How to accommodate different learning styles in internal comms teams
Effective internal communication is the foundation for the success of any business. Yet, communication isn’t just about conveying information; it’s about ensuring that every frontline team member understands, engages with, and acts upon it. Many different learning styles, preferences, and…
Employee training plan template download for frontline teams 2025
Use this free training plan template to keep on top of all your training needs and ensure your staff are learning consistently and effectively. When used properly you should start seeing results.
What is G2G learning and why are Google using it to boost employee knowledge
G2G learning might sound like another three letter acronym, but at Google it is a big part of how people actually learn, share know how, and grow their careers. What is G2G learning? G2G is employees teaching peers to share…
Choosing an LMS: Is Moodle right for your frontline sales team?
Effective training and enablement are critical in driving sales performance and customer satisfaction in fast-paced sales, where retailers, telesales, field sales, and direct sales teams engage directly with customers. With numerous learning platforms available, organisations face the challenge of selecting…
How to sell everyone on your vision of coaching through retail sales observations
Sales observations can improve performance, drive staff engagement, and provide the data you need to be confident your coaching programmes are having an impact. But you can’t implement a sales observation platform like Review by yourself. You need to persuade…
6 easy steps to improve customer service standards in retail
Your customers expect more, and the only way to impress them is by delivering top-notch customer service. Discover how to improve standards across all your retail estates in our latest article.