Category Coaching

Events, Coaching, Operations

Frontline productivity: why cost saving only gets you so far

Ocasta co-founder Ben Collier joins Simon Hedaux on the Productivity Podcast to talk about frontline observations, coaching, customer behaviour and where AI can genuinely help store managers. Retailers have no shortage of data. Conversion, average transaction value, customer satisfaction and…

Ben Collier
August 26, 2026

AI, Coaching, Learning, Operations, Retail

AI in store operations: what to automate, what to support and what to keep human

Retail assistant showing customers product recommendations on a tablet in a shoe shop

A practical framework for using AI in physical stores without losing the judgement, empathy and confidence customers still come in for.

Ben Collier
July 17, 2026

Learning, Coaching, Learning Needs Analysis

SBI feedback model for frontline teams

If you work in L&D, People, or operations, you’ve probably seen this pattern a hundred times: managers give well-meaning labels (“be more confident”, “be more customer-focused”, “be more proactive”) and hope the label turns into behaviour.

Ben Collier
February 6, 2026