As a retail business, your ability to coach and guide your team plays a vital role in the success of your store. Conducting regular, in-the-moment employee performance reviews in retail is an integral part of effective business management. These reviews…
Your customer service standards are too LOW 👎 Hold on tight, because customers are revving up their expectations like never before! A whopping 56% of consumers now demand higher standards from customer service and sales teams compared to just one year ago.…
Introducing Ocasta’s activity calendar Working in a customer-facing business is not for the faint-hearted. It’s fast-paced, demanding and requires constant attention to customer needs and operational demands. With a flurry of activities happening throughout the day, it’s easy for sales…
🚀 Today, most customer-facing teams are overwhelmed and overworked and, as a result, they’re underperforming. With 93% of customers more likely to make repeat purchases with companies who offer excellent customer service, it means you’re leaving money on the table if…
Download Your Free Yammer Engagement Checklist “How can I improve employee engagement on Viva Engage/Yammer” is a phrase we hear a LOT. Why? Because whilst Yammer is a great tool for socialising and building a positive, engaged culture in an…
‘Confusing’, ‘difficult’ to use and ‘frustrating’ are words we often hear when it comes to engagement tools. But not when it comes to Ocasta. Between us, we knew we had the easiest training, comms and recognition platform for customer-facing teams…
Download Your Workplace Engagement Checklist [ { “type”: “highlight”, “id”: “f778ac1a-430a-4ef0-ba00-020abef5163e”, “shape”: “underline”, “isFront”: false, “isAnimationEnabled”: false, “animation”: “draw”, “duration”: 0.5, “direction”: “right”, “color”: { “type”: “THEME_COLOR” }, “thickness”: { “unit”: “em”, “value”: 0.25 }, “linecap”: “square” } ] “How…
In today’s competitive retail industry, effective communication plays a pivotal role in achieving organisational success. However, the sheer volume of information circulating within retail organisations can often lead to information overload, hampering productivity and decision-making. Optimising communication channels and adopting…
When it comes to customer-facing teams in any organisation, effective internal communications and training play a crucial role in delivering exceptional customer experiences. Among the key factors that contribute to success, predictability stands out as a powerful tool. Read on…
In the fast-paced world of retail, effective communication and training are paramount to keeping employees engaged and motivated. However, with busy schedules and information overload, it’s essential to deliver messages that are short, punchy, and to the point. In this…