Never miss an internal event again with the frontline calendar
The internal calendar gives everyone a clear view of all upcoming events.
Category No Category
These mistakes DESTROY motivation in customer-facing teams…
Motivating customer-facing teams is crucial for success, but certain mistakes can destroy motivation. This week we’re delving into common factors that disengage your team and what you can do to avoid them. Mistake #1: Not personalising your learning and comms…
L&D Managers for customer-facing teams: Avoid these damaging pitfalls in your training
Stop writing long-winded content that no one wants to read 😴 Great training content is targeted and concise because no employee wants to read long-winded content that waffles on and has no real meaning to them. Discover how to cut…
Why aren’t my customer-facing teams putting their learning into action: Everything you need to know about the learning-doing gap
Are you tirelessly publishing learning content for your customer-facing teams, only to find that they never put their learning into action? Are you becoming frustrated by their lack of commitment, and you aren’t sure what steps to take next? It…
Crafting engaging training and comms in retail with lessons from marketing campaigns
Most retail teams are drowning in a sea of mundane emails, corporate jargon, and uninspiring content. And unfortunately, many comms and learning professionals in the retail industry have developed a notorious reputation for being boring and overly corporate, resulting in…
What is personalised learning and how can you use it to improve engagement?
Personalisation is an essential part of the customer experience and it shouldn’t be overlooked for your employees either. We now demand more than ever before and we expect services to be tailor-made to our needs. Everything from online ads, music…
Who are your internal influencers and how can you use them to boost engagement?
We all know about influencers on Instagram. These people have tons of followers who engage with them on a daily basis. They are admired which is why thousands of companies try to get their products worn or mentioned by them.…
Common mistakes, tips and problems with SharePoint
SharePoint is a document storage and collaboration platform that can be configured as an Intranet – due to this flexibility, it’s easy to make mistakes, overload the content and give you workforce a poor experience. These tips should help you…
100 employee engagement questions to ask your frontline employees
Are you on a quest to improve employee engagement? You’re trying all the right tactics and strategies but you just aren’t sure if your efforts are proving to be that effective? If this sounds familiar to you, it’s time to…
Five minutes with Jim
Jim shares the best holiday he’s ever been on ✈️, his favourite tv show and what animal he would be in another life. He chats about his love of travelling 🌍 and what he misses from his childhood. What’s the…