Top 10 essential retail skills every sales associate should have (and how to coach them)
10 simple to coach and easy to practice skills that every retail sales associate needs to deliver the best customer service whilst driving sales in-store.
Ben Collier
6 easy steps to improve customer service standards in retail
Your customers expect more, and the only way to impress them is by delivering top-notch customer service. Discover how to improve standards across all your retail estates in our latest article.
10 role-play scenarios for your retail sales team to try
A vital component of your sales training should be customer-focused role-plays. They are the perfect way to build confidence in your sales associates and familiarise the team with daunting or complex circumstances which may arise.
How to effectively train your B2C sales team to improve product knowledge
Customers come to your physical store because they want superior help and support. If your sales advisors can’t offer that because they are not clued up on their product knowledge, the chances of you losing the sale are very high.
How to create a mobile-ready online course
Optimising a learning course for mobile can be trickier than it looks. Follow our step by step guide to create yours and discover the technical requirements that you need to keep in mind.
How to ensure your frontline sales training programme delivers results
Why isn’t your B2C sales training programme delivering the results you need and what can you change to start seeing a difference? Find out here.
How to incorporate ‘learner needs’ into training programmes for your customer-facing teams
Too many companies are ‘ticking the box’ of delivering employee training programmes without meeting the needs of their employees. Discover how to deliver effective employee training by incorporating the needs of your learners.
How to preboard your remote employees
Preboarding should be a crucial element of any business’s recruitment strategy. This is especially true if your employees aren’t in one location. Discover how to preboard your remote staff and reduce first-day no-shows.
5 simple and easy ways to prioritise employee mental health
Prioritising employee mental health doesn’t just mean providing counselling or support when they’re already down. It means putting preventive measures in place to ensure they are happy and remain happy in the time that they are working with you. Discover 5 ways to prioritise mental health in the workplace.
Overcoming common challenges for frontline sales teams
If you’re a frontline sales manager working in the B2C industry, you’ll probably have noticed the lack of resources and tips which are out there to help people like you. Discover our expert guide on how to overcome sales challenges in the B2C industry.