Are you tirelessly publishing learning content for your customer-facing teams, only to find that they never put their learning into action? Are you becoming frustrated by their lack of commitment, and you aren’t sure what steps to take next? It…
Most retail teams are drowning in a sea of mundane emails, corporate jargon, and uninspiring content. And unfortunately, many comms and learning professionals in the retail industry have developed a notorious reputation for being boring and overly corporate, resulting in…
Personalisation is an essential part of the customer experience and it shouldn’t be overlooked for your employees either. We now demand more than ever before and we expect services to be tailor-made to our needs. Everything from online ads, music…
We all know about influencers on Instagram. These people have tons of followers who engage with them on a daily basis. They are admired which is why thousands of companies try to get their products worn or mentioned by them.…
SharePoint is a document storage and collaboration platform that can be configured as an Intranet – due to this flexibility, it’s easy to make mistakes, overload the content and give you workforce a poor experience. These tips should help you…
Are you on a quest to improve employee engagement? You’re trying all the right tactics and strategies but you just aren’t sure if your efforts are proving to be that effective? If this sounds familiar to you, it’s time to…
Employee engagement software is an essential tool for large customer-facing companies. It streamlines processes, supports staff with everything they need, improves productivity, and helps employees feel valued and recognised at work. However, as anyone who has dealt with complex business…
When you manage a customer-facing team, good communication and collaboration should always be at the top of your agenda. It’s essential to ensure efficiency, productivity and, ultimately, success because, without solid communication and engagement tactics, your business can quite literally…
Are you frustrated with the time-consuming process of assessing your sales team’s knowledge on essential topics, such as compliance, product information, or company policies? Have you found it takes too long to create content on the LMS, or does no…
If engagement rates for your training initiatives are low, it’s a good time to ask your employees what they think Are you tired of seeing your engagement scores decline every month, and you’re not entirely sure what the issue is?…